Ditzy Cosmetics will gladly accept returns within 30 days of purchase.
A refund will be issued to the original credit card used for the purchase
We cannot accept returns or exchanges on used or damaged products.
We regret that we do not refund shipping costs with your return.
To send us your package please follow the instructions below:
1. Place the unused item in its original condition and if possible use the original packaging to ship your product.
2. Include the original copy of your receipt with the package.
3. Ship the package via an insured and prepaid method.
Please send the merchandise return to:
Ditzy Cosmetics Inc.
1550 Kingston Rd Unit 4 - 1303
Pickering, ON L1V 6W9
Packages will not be considered lost until 20 business days after shipping.
This applies only to Canada and U.S. orders.
For international orders packages will sometimes take 30 or more days to arrive and so will not be considered lost for a longer period of time depending on the country